FAQ

Before using your Garth barbecue or Wood Fired Oven, it is important that you:

• Read all safety warnings and operating instructions carefully and thoroughly.
• Always operate the barbecue or oven in accordance with the instructions in the Operating Manual.
• Keep your instruction manual in an easily accessible location.
• And remember keep children and pets away from the barbecue while in use.

The serial number is printed on the cartons that your Garth barbecue or oven came in and can also be found on the silver dataplate on the back of the appliances or on the inside of the cabinet door (applicable models only).

• • Check if the gas cylinder is turned on and if the BBQ will light with a manual lighter.
  • Check if gas cylinder is full.
  • Check if the burners are free of any obstruction.
  • Check if all gas injectors are not blocked.
  • Check if the valves are closed.
  • Check for a spark on the starter probe.
  • Don’t turn the knob too quickly, it does not allow enough time for gas to flow to the burner.
  • If one of the above options did not help: Change the hose and regulator or, in some cases, pull the burner forward.

1. • Check if the rear burner will light with a manual lighter.
   • Check the spark on the probe.
   • Check if the burners are free of any obstruction.
   • Check if the gas injector is not blocked.
   • Check ignition battery (if applicable).
   • Don’t turn the knob too quickly, it does not allow enough time for gas to flow to the burner. Open gas cylinder valve. Turn control knob partially towards ignition point and wait for 10-20 seconds for gas to flow through to the burner, then either turn to click ignition point, or press electronic ignition button.

• Check if gas cylinder is empty or low on gas.
• Check if gas hose is kinked or twisted or has an overload protection problem.
• Check if there is excess wind. If so, ensure the barbecue is placed out of the wind and is sheltered.

Check if the Venturi tube below the side burner shelf is not assembled correctly.

• Check if grill is not pre-heated.
• Check if burners are contaminated. Clean the burners.
• Check if gas cylinder is low on gas.
• Check if hose and regulator is faulty.

• Proper care and maintenance will keep the BBQ in top operation condition and prolong its life.
• Our advice is to keep your BBQ beneath a weather cover and out of the rain when not in use.
• In coastal areas, as salt deposits can cause even the highest grade of stainless to rust, it is advisable to wash, rinse and thoroughly dry your barbecue or oven before covering or storing.
• Protect your fat tray with some aluminium-foil with sand and apply a thin coat of archade oil (avocado oil can also be used) to the cast iron grills and hotplates. Absorb for 1 hour on 250 degrees C. Repeat regularly.
• Save the fat tray, burners, flame tamers, grills and hotplates indoors in a dry dust free environment during autumn and winter when the BBQ is not in use.
• When cleaning or polishing stainless steel surfaces always clean along the grain of the steel.
• When cleaning glass surfaces, use a household window cleaner or spray to remove dirt and residue.  For baked on debris and non-scratch scourer can be used.
• More about maintenance of your BBQ you will find at https://garthsupport.com/faq.html

Avoid using caustic-based products to clean your barbecue or oven.  Instead, clean with warm soapy water or a non-abrasive cleaner and a light scourer.  Wipe the appliance thoroughly and cover with the right sized protective cover when not in use.

Cast Iron: Clean your cooking plates with a scourer or brass bristle barbecue brush to remove cooked food residue or debris.  Wash in hot soapy water, rinse and allow to dry.  Return to the barbecue and light the burners for five minutes to remove any remaining moisture. Regularly coat the cooking plates with vegetable oil to prevent surface rust. Apply a thin coat of archade oil (avocado oil can also be used) to the cast iron grills and hotplates. Absorb for 1 hour on 250 degrees centigrade. Repeat regularly.

Stainless Steel: Clean your stainless-steel cooking plates with a non-scratch scourer and wash in hot soapy water. Rinse and allow to dry. Return the cooking plates to the barbecue and light the burners for five minutes.  This will help remove any remaining moisture.  Coat the cooking plates with vegetable oil to prevent surface rust.

Yes.  We recommend covering your barbecue or oven with a good quality cover to protect your appliance from the elements.  Choosing the correct cover for your appliance will maximise its effectiveness.

Most Garth barbecues and all our ovens have a protective cover specifically designed to fit –contact your local Garth Support office for details.

Please take off your cover regularly and wipe your BBQ dry. Under a cover,  moisture can still cause some surface rust.

You can use aluminium foil and dry sand or any other non-flammable absorbent material. Change regularly to avoid the likelihood of a sand tray fire caused by a build-up of fats and greases.

The dataplate is a heavy-duty silver label that is found on the back or on the inside of the cabinet door (applicable models only) of all Garth barbecues and ovens.  The dataplate lists the model number, serial number, manufacturing details, appropriate international safety Standards as well as technical information such as gas consumption rates.  The dataplate should not be removed under any circumstances.

The store model number is contained within the operation and instruction manual and is printed on the carton packaging.

The manufacturer’s model number is contained within the Operation and Instruction Manual and is printed on the carton packaging.  You will also find a red sticker with the model number on the unit itself.  This sticker is usually found on inside of the cabinet’s door (applicable models only) or on the underside of the side shelves.

The barcode number is contained within the operation and instruction manual and is printed on the carton packaging.

• Depending upon the model of barbecue, solid hot plates are available for purchase as an accessory or spare part item and can be used in place of the grill. However, this is only recommended in models that feature multiple grill plates – for example, a six-burner model with two grills and one hotplate, or barbecues with grill surfaces only.
• It is NOT possible to replace all the grill plates with hotplates in your barbecue – otherwise you will cause the unit to overheat which will cause the barbecue to malfunction or catch fire.
• A grill plate must be in position in the barbecue at all times while the unit is in use – ensuring proper ventilation.

• Turn off all control knobs.
• Turn of gas cylinder.
• Using the spanner, tighten all gas fittings.
• Check all gas connections and hoses by doing the soapy water leak test (refer to your operation manual for details).
• Regularly check your gas connections and lines for damage, cuts or cracks.
• If the odours still persists, contact your local Garth Support office for assistance.

• When connecting your gas cylinders always perform a leak test of the gas connections and lines with a soapy water solution.
• Turn the gas bottle on without lighting the barbecue and check for bubbles (refer to your Operation Manual for further details).
• If the leak persists, contact your local store of purchase for assistance or replacement.

• Check that the hoses have been properly connected as per your Operation and Assembly Manual.
• Check that there are no obstructions (such as spider webs, insects etc) in or around the burner / Venturi

• Not all Garth barbecues have been approved for conversion to Natural Gas. It is advisable to first check the dataplate and the Operation and Instruction Manual that comes with your barbecue.
• Once you have confirmed that the barbecue is approved for Natural Gas conversion, you will need to ensure that the work is carried out only by a Registered Gas Fitter / Plumber. A Certificate of Compliance must be issued upon completion.
• Conversion carried out by an unqualified person will automatically void your barbecues Warranty.

• This is known as “flash-back”.
• Turn the barbecue and gas cylinders OFF.
• Allow the barbecue to cool and then check to see whether the burners have any obstructions such as spiders or insects.
• Check that the Jetforce ignition is aligned properly with the neck of the burner and is not obstructed.
• If the problem persists contact the local Garth Support Office in your region.

• Unscrew the ignition cap and check the battery as it may need replacing.
• Check to see whether the ignition leads are connected to the ignition box.
• If the problem persists, contact the local Garth Support Office in your region.

Only two burners should be on at a time when the roasting hood is in the down position. If you have all the burners alight and the hood down you will damage or crack the hood and void your warranty.

• The minimum warranty period on a Garth barbecue is 12 months or 24 months in Europe.
• As warranty periods differ between models and retailers, it is advisable to check the Instruction and Assembly Manual for details. The warranty details are found at the back of the booklets.  Some models may also have an extended Limited Warranty period.
• The warranty period is calculated from the date of purchase only.

• Garth warranties are provided in addition to all other rights and remedies you may have under the Consumer Law in the country of purchase.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.
• Your warranty period covers you for parts, labour and repairs as a result of normal usage.

• Lack of maintenance, abuse, neglect, misuse, accidental or improper installation of this appliance, commercial use of the product.
• Scratches, dents, corrosion or discoloration caused by heat, abrasive chemical cleaners or chipping of porcelain enamel parts.
• Cracks and weathering of any timber parts caused by exposure to the elements or damage by heat, insects, chemicals, or food acids or juices.
• Corrosion or damage caused by exposure to the elements eg: insects, weather, hail.
• Grease and fat fires.
• Cleaning and wear and tear.
• Rusting of cast iron plates, grills and burners.
• Unauthorized repairs or modifications during the warranty period.
• Removal or re-installation costs. This warranty does not cover costs for transit.

• You can order spare and replacement parts under warranty direct from the Customer or Retailer Support pages on this website. To order parts under warranty you will need to provide proof of purchase details and the serial number for your barbecue or garden oven.

You can order spare and replacement parts direct from the Customer or Retailer Support pages on the Garth support website. A member of the Garth Support team will check availability of the part/s and contact you directly to process your payment details to complete your order.